Born from a young team of entrepreneurs, Kandle benefits from the most efficient logistic structure allowing us to deliver your cherished candles within two days for no additional cost. We also have an exceptional customer service that provides the highest standard of services to solve your query. The shop devotes itself to introducing you the best high quality crafted products and, for us, it is a way to express our universe and our passion for scented candles.
Scented candle can help you reach a state of flow
As enthusiasts who like turning their dreams into reality through creativity and pragmatism, we strongly feel that the immersive and complete sensorial atmosphere created by scented candles can really transcend your energy. From the soothing geometry and pleasing colours of the candle vase, the warmth - both visually and from the heat it emanates - and liveliness of its dancing flame and the exhilarating and refined vapour they spread, scented candles bring you to a state of imperturbable flow where mirages are clear and accessible.
Create a personal and welcoming atmosphere
As much as scented candles create a cosy and personal setting for your space, it has nevertheless a similar impact on the people you welcome. This beautiful and noble piece of art blends into any of your rooms and enhances the experience through its scents and the interactions it creates. Through its heavenly fragrance, scented candles allow the people you welcome to discover more about you and spark curiosity as candles express your current mood and reflect your identity.
A refined pleasure worth living
The biggest pleasures in life are often the simplest and we are convinced that sparking the wick of a freshly opened scented candle is amongst those satisfying moments. This sense of euphoria is mainly created by the high level of craftsmanship and humanity displayed throughout the conception of these pieces. Just like a fine cocktail is imagined, adjusted and composed, scented candles are a pure mastery of the olfactory sense and the harmonious associations of carefully measured fragrances invite us to discover hidden satisfactions only our senses can acknowledge.
The choice is now in your hands. Which candle will unlock your potential, unveil your personality and awaken your senses? At Kandle we pride ourselves in selecting the best candles that will enlighten your day through its brilliance and its sensorial uplifting properties. To offer you the best experience, we have a strict selection process that can be summarized into 3 key values: transparency, quality and commitment.
Trust is the single most important value.
At Kandle, transparency is the most strict rule by which we play. We believe in establishing a harmonious ecosystem where customers can fully trust our shop and know that the product they buy is genuine and honest. We believe that quality and respect of the product and their producers has a price and our goal is to help companies grow by aligning our prices with theirs.
Passionately crafted with premium quality components
When speaking about quality, we only think about the tangible result of a refined product and tend to forget the full scope of its creation. For us, quality is a state of mind and rigorous process that is ever transitioning between the hands, the heart and the mind of the people behind their products. We strive to work with great companies and the passionate people running them, which guarantees that products are composed of the finest elements and that our clients will come back to Kandle for future purchases.
A commitment to commitment
Nowadays, every company has a role to play in the development of a brighter future, which is why we believe in promoting companies that use their product as a means to fight for a meaningful cause. Hence, Kandle has decided to lead by action and, for every order we receive, we plant one tree as a gesture to revive our beautiful Mother Nature. In the future, we hope to implement more poignant actions as our goal is to help provide a light to those who are living in darkness.
Kandle’s team thank you warmly for your trust and our customer service is ready to resolve your request. It’s a privilege to help you discover our world where we introduce you to high quality candles and their committed producers. We are really looking forward to improving our shop, expanding our offerings and increasing our impact in the world.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please visit our refund policy page for further information
What are your shipping time & conditions?
Shipment processing time
All order are shipped for free. Our processing time for orders in Switzerland is within 2-4 business days and 5-7 days for international orders . Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Kandle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For further information please visit our Shipping Policy page.
What are your pricing & partnership policies?
We are in direct communication with the brands creating the candles we sell. We value our partnership with them as well as their product. Our pricing is identical to the official pricing of our partner. It represents the respect we have for the candles we sell.
How do you select the candles you sell?
Quality & commitment
We believe in great products and great people and our goal is therefore to promote unique & high quality products and brands who deserve to be part of your everyday life.
We highly value the commitment towards craftsmanship and impact towards a better future. The brands we work with all share the desire to make the world a better place, for today and tomorrow.
Do you ship internationally?
We ship everywhere
Being based in Switzerland, our shipping delay in Switzerland is between 1-4 days free of charge. For international order, our shipping delay increases to 5-7 days with 24CHF of additional shipping cost. However we are not responsible for any additional taxes related to importing our products.
You have more questions? Please contact us
Do not hesitate to ask us your questions, we will answer shortly.
Phone+41 27 565 27 10
Address:Chemin Grély 17A, 1950 Sion-CH
Meet our team
- Victor Lequet
- Project manager
- Adrien Massonnet
- Sales & Marketing
- Ilias Haddad
- Website developper
Victor is the person behind the strategic decisions, product expansion and head of e-commerce at Audacia SA.
Adrien is responsible for Kandle's digital presence, online marketing and partnerships with candle producers.
Ilias takes care of Kandle's development, website design and IT structure.
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